Dispute Resolution

Hann Insurance Brokers are committed to prompt resolution of any dispute which may occur.

We Subscribe to the NIBA Code of Conduct. The Code provides that brokers:

Act in the best interests of the client
Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection
Provide full and accurate information for effective underwriting
Respect the client’s confidentiality in relation to all records and information
Ensure the validity and accuracy of all documentation
Make available all relevant documentation, policies and certificates, endorsements and premium calculations as may be required
Be professional efficient and responsive in all dealings
In the event of a claim, take every step necessary to ensure prompt and fair settlement
Work towards maintaining and enhancing the reputation of NIBA and its members
Act in the spirit of the code and encourage others to do likewise

A copy of the Insurance Brokers Code of Practice can be found at :

https://www.niba.com.au/codeofpractice/overview.cfm

We have a documented Internal Dispute Resolution process in accordance with the guidelines in The Insurance Brokers Code of Practice.

As part of our commitment, we subscribe to the Australian Financial Complaints Authority (AFCA) which is an external, independent dispute resolution service, available to clients free of charge in the event that they believe that we have not satisfactorily resolved a complaint.

Should you have any complaints in respect of our services to you please contact:-

By post:

Mr R.J. Hann

Compliance Officer

Hann Insurance Brokers Pty Limited

P.O. Box 227

LAMBTON NSW 2299

By telephone: 02 4952 1777

By Fax: 02 4952 1997

or by email: reception@hann.com.au

Should your complaint not be resolved to your satisfaction within 20 business days, you may lodge a complaint with the Australian Financial Complaints Authority:

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678

Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001

Should you require further information on dispute resolution generally, please telephone our office during business hours.